Last Updated: August 22, 2026
At TruSumo, we provide secure and convenient payment options for purchases made through our website. This Payment Policy explains the payment methods, payment processing, transaction confirmation, and other payment-related terms applicable to our customers.
TruSumo may accept payments through the payment methods made available during the checkout process.
Depending on availability, payment options may include:
Available payment methods may vary depending on the customer's location, bank, payment provider, and transaction eligibility.
Unless otherwise stated, all product and service prices displayed on the TruSumo website are in Indian Rupees (INR / ₹).
Any applicable taxes, shipping charges, service charges, or other applicable costs will be displayed or communicated to the customer before order confirmation, wherever applicable.
An order will generally be considered confirmed after successful payment authorization and verification.
Customers may receive an order confirmation through the contact details provided during the purchase process.
A payment deduction from the customer's bank or payment account does not by itself guarantee order confirmation if the transaction has not been successfully confirmed by the payment gateway.
Payments made through our website may be processed through third-party payment gateway providers, including Razorpay, or other authorized payment service providers.
Payment processing may be subject to the terms, conditions, security procedures, and privacy policies of the applicable payment service provider.
TruSumo takes reasonable measures to provide a secure payment experience. Payment transactions are processed through authorized payment service providers and applicable security mechanisms.
Customers should never share their passwords, OTPs, PINs, CVV, card details, or other confidential payment credentials with anyone claiming to represent TruSumo.
A payment may fail or be declined due to reasons including, but not limited to:
If your payment fails, please verify the transaction status before attempting another payment.
In some cases, an amount may be deducted from the customer's bank account even though the order is not immediately confirmed.
Such transactions may require verification or reconciliation through the payment gateway or banking system.
If the amount is successfully received but the order cannot be fulfilled, the applicable amount will be handled according to our Refund Policy.
Certain products or services may require an advance or partial payment before processing, procurement, delivery, installation, or commencement of work.
Where an advance or partial payment is applicable, the amount and payment terms will be communicated to the customer before confirmation of the relevant order or service.
Refundability of advance or partial payments will be subject to the applicable cancellation, return, and refund terms.
TruSumo makes reasonable efforts to ensure that product and service prices displayed on the website are accurate.
Applicable taxes, including GST where applicable, may be added or included as indicated during the ordering process.
In the event of an obvious pricing or technical error, TruSumo reserves the right to review and correct the affected order, subject to applicable law and the relevant terms.
Where applicable, customers may receive an order confirmation, payment confirmation, invoice, or other transaction-related documentation through the registered email address or other contact details provided during the order process.
Eligible refunds will be processed according to our Refund Policy.
Refund processing time may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Refunds will generally be processed through the original payment method where technically and legally permitted.
Customers should immediately notify their bank or payment provider if they identify an unauthorized or suspicious transaction.
Customers may also contact TruSumo with the relevant order or transaction details so that we can assist with the matter where reasonably possible.
Customers are responsible for providing accurate billing, contact, and payment-related information while placing an order.
Customers should also ensure that the payment method used belongs to them or that they are authorized to use it.
If you have any questions regarding payments, transactions, or payment-related issues, please contact our support team.
Email: [email protected]
Phone: 6290332521
TruSumo reserves the right to update or modify this Payment Policy from time to time. Any changes will be published on this page with the revised date.
Ground Floor, Ganapati Plaza
Beside Mio Amore, Near Shapoorji Main Road
Akandakeshari, P.S. Techno City
New Town, Kolkata – 700135
North 24 Parganas, West Bengal, India
Phone: 6290332521
Email: [email protected]
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