Return & Replacement Policy

1. Eligibility for Returns

A return may be accepted when the product received is damaged, defective, incorrect, or materially different from the product ordered, subject to verification and the applicable product or seller terms.

Customers should contact TruSumo as soon as possible after receiving the product if they identify any issue.

2. Damaged or Defective Products

If you receive a damaged or defective product, please notify us promptly with the relevant order details and supporting photographs or videos.

Our team may review the issue and coordinate with the seller, manufacturer, supplier, or authorized service provider before approving a return or replacement.

3. Wrong Product Delivered

If you receive a product that is different from the product ordered, please contact our support team with your order number and details of the product received.

After verification, TruSumo may arrange a replacement with the correct product or provide an eligible refund where applicable.

4. Return Conditions

Where a return is approved, the product should generally meet the following conditions:

• The product should be unused, unless the issue relates to a manufacturing defect.
• The original packaging should be retained where reasonably possible.
• Accessories, manuals, warranty cards, invoices, and other included items should be returned.
• The product should not have been damaged due to misuse, negligence, improper installation, or unauthorized modification.

Certain products may have additional return conditions based on their category, manufacturer, seller, or service requirements.

5. Replacement Policy

Where appropriate, TruSumo may offer a replacement instead of a refund for eligible products.

Replacement is subject to product availability, verification of the reported issue, and the applicable manufacturer or seller terms.

If the same product is unavailable, an alternative resolution or eligible refund may be considered.

6. Customized or Made-to-Order Products

Customized, made-to-order, specially sourced, or specially configured products may not be eligible for return or replacement unless the product is defective, damaged, incorrectly supplied, or otherwise covered by the applicable terms.

Customers are encouraged to verify product specifications and requirements before confirming such orders.

7. Products Covered by Manufacturer Warranty

Some products may be covered by a manufacturer's or seller's warranty.

Where the reported issue falls under a manufacturer's warranty, TruSumo may assist the customer in contacting the relevant manufacturer or authorized service provider.

Warranty claims may be subject to the manufacturer's own terms, conditions, inspection, and approval process.

8. Non-Returnable Products

Certain products may not be eligible for return due to their nature, customization, installation requirements, hygiene considerations, or manufacturer and supplier policies.

Products that have been used, modified, damaged through customer misuse, or improperly installed may also be excluded from return or replacement.

9. Return Shipping

Where a return is approved due to a damaged, defective, or incorrectly delivered product, TruSumo may coordinate the applicable return process.

Return shipping responsibility may vary depending on the reason for return, product category, seller terms, and manufacturer policy.

10. Inspection and Verification

All return and replacement requests are subject to verification.

TruSumo may request photographs, videos, invoices, product information, delivery details, or other supporting documents before approving a return or replacement.

Where necessary, the product may be inspected by TruSumo, the seller, manufacturer, supplier, or an authorized service provider.

11. Refund Instead of Replacement

If a replacement is not available or cannot reasonably be provided, an eligible refund may be considered.

Approved refunds will be processed according to our Refund Policy.

12. How to Request a Return or Replacement

To request a return or replacement, please contact our support team as soon as possible and provide:

• Order number
• Customer name
• Registered phone number or email address
• Product details
• Description of the issue
• Clear photographs or videos, where applicable

13. Return Processing

Once a return request is received, our team will review the information provided and determine the appropriate resolution.

Processing time may vary depending on the product, seller, manufacturer, shipping arrangements, and inspection requirements.

14. Policy Changes

TruSumo reserves the right to update or modify this Return & Replacement Policy from time to time. Any changes will be published on this page with the revised date.